Test Customer Orientation
Diagnosis System “Customer Contact Competence”
Customer orientation is a key factor for the selection of future employees. How is it possible to find employees who are able to treat the customer in the best way possible and have a talent for providing customer service? It's quite simple: Prior to employment it has to be tested whether or not the applicant is polite, friendly, reliable and honest by nature, and therefore exhibits a particular service talent.
How is it possible to detect this talent in a reliable manner? We developed a method to identify the applicant's customer contact skills in addition to his professional qualifications during the personnel selection process.
With our assistance you are able to
- measure the level of competency towards customer contact skills during the personnel selection process
- check the “Customer-Contact-Competence” of your staff
- enhance the recruiting process in the area of customer orientation
Contact:
Olaf Hellmuth, Director Testsystems-IT
E-Mail:
Phone:++49 7071-9101-5
© MTO GmbH | Sitemap